TERMS & CONDITIONS
Terms & Conditions
Effective Date: April 2025
Welcome to Donna Reneè. By accessing our website and placing an order, you agree to the following terms. Please review them carefully before making a purchase.
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1. Orders & Payment
All prices are listed in USD. Payment must be made in full at checkout. We accept all major credit cards and third-party payment platforms supported by our website provider. Once an order is placed, it cannot be modified or canceled.
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2. Shipping & Delivery
We currently ship within the United States. All orders are processed within 3–5 business days. Shipping times may vary depending on destination and carrier availability. Tracking information is provided once your order has shipped.
We are not responsible for delays caused by the shipping carrier, weather, or other events outside of our control.
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3. Returns & Final Sale Policy
Due to the personal and hygienic nature of our silk products, all sales are final. We do not accept returns, exchanges, or cancellations.
If your item arrives damaged or defective, and you purchased the Red Thread Promise, you may qualify for a replacement. See section 4 below.
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4. The Red Thread Promise (180-Night Coverage)
The Red Thread Promise is an optional protection plan that covers manufacturer defects, fabric issues, or stitching flaws for up to 180 sleeps from your order date.
This does not cover damage due to improper care, misuse, or natural wear. If a replacement is issued, the new item is not automatically covered unless a new plan is purchased.
To request a replacement, email us at [your email address] with your order number and photo documentation of the issue.
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5. Product Descriptions
We aim for accuracy in all product descriptions and imagery. However, we cannot guarantee that colors will display identically on all screens. Each item is handmade and may contain slight variations consistent with high-end silk production.
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6. Intellectual Property
All content on this site—including text, imagery, product designs, and branding—is the exclusive property of Donna Reneè and may not be reproduced, copied, or distributed without our express written permission.
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7. Limitation of Liability
Donna Reneè is not liable for any damages resulting from the use—or misuse—of our products, including but not limited to allergic reactions, hair or skin sensitivities, or improper laundering.
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8. Governing Law
These terms are governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions.
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9. Contact Us
Questions? Please reach out to us at [your email address]. We’re here to help.